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Quality management systems — Guidelines for the application of ISO 9001 in policing organization

ISO proposal for a New Work Item

Quality management systems — Guidelines for the application of ISO 9001 in policing organization

Scope
This document provides guidelines for policing organizations on understanding and implementing a quality management system that meets the requirements of ISO 9001:2015 to ensure the achievement of society's confidence in the police entity, and support police entities to demonstrate their ability to consistently satisfy the needs of their customers (citizens).

This document covers all types of policing business and police services such as traffic, maintain order, etc.

Purpose and justification of the proposal
In view of the importance of security and its role in preserving the stability of communities, it has become a strategic decision for police organizations seeking to provide high quality services to adopt a quality management system, in order to achieve their strategies and objectives, to continually consolidate the feeling of being safe and secure, to prevent and reduce crime and to provide a secure environment for all. Therefore, the decision of a police organization to adopt and implement a quality management system is a strategic choice, where quality is emphasized through the delivery of policing services.

Irrespective of the differing needs of citizens around the world, it is essential that police organizations demonstrate their ability to consistently satisfy the needs of their customers (citizens). Adopting and implementing a quality management system will help to direct and control the activities, processes and resources of police organizations, in order to satisfy its internal and external customers. It will also provide the structure, resources and documentation needed by the police organization, as well as the processes that the organization.

Potential stakeholders are: The customers (the beneficiaries of the service) will be all citizens, residents, visitors, victims, or persons who have come under the adverse notice of the police; any public or private organizations and any regional or international police organizations. In case of national interest, BDS can approve the adoption of new work item on Quality management systems — Guidelines for the application of ISO 9001 in policing organization. If the new work item is accepted by the national standards bodies – members of ISO, Bulgaria can participate actively in the development of the new Guidelines standard.

The national stakeholders can provide their position on the proposal for this new work item of ISO by 20.08.2021 to Petar Lozev, e-mail: petar.lozev@bds-bg.org, tel: +359 2 81 74 539.

For more information see here