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CEN new technical committee: CEN/TC 447 "Services – procurement, contracts and performance assessment"

CEN new technical committee: CEN/TC 447 "Services – procurement, contracts and performance assessment"

 

CEN new technical committee: CEN/TC 447 “Services – procurement, contracts and performance assessment”

 

CEN National Members gave their support for the creation of a new technical committee: CEN/TC 447 „Services – Procurement, contracts and performance assessment” with a scope: standardization related to the supply of services, particularly of a business model b2b (business-to-business).

 

The new technical committee will concentrate primarily on developing a suite of horizontal service standards applicable for a wide range of services. The Committee will as a priority start developing standards on three topics supported by the Commission: Performance measurement, Service contracts and Service procurement.

 

A supplementary set of standards will cover the following three topics: Service terminology, Provision of information to customers and Customer satisfaction measurement.

 

For more information, please contact: Dessislava Gulenova, email: desislava.gulenova@bds-bg.org, tel: +359 2 81 74 581.

26 Feb 2016