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ISO proposal for the creation of a new technical committee Consumer incident investigation guideline

ISO proposal for the creation of a new technical committee Consumer incident investigation guideline

The proposal for the creation of a new Technical Committee Consumer incident investigation guideline is made by Committee on consumer policy (ISO/COPOLCO) and the secretariat is planned to be hosted by JISC (JISC-Japanese Industrial Standards Committee).

Scope An international standard (guideline) to provide a general guide for investigations of consumer incidents. This document is intended to be beneficial to persons, groups, committees or organizations of all types, such as private, public, and non-profit bodies, regardless of the size of the organization which is investigating consumer incidents.

Purpose and justification of the proposal

Consumer incidents are incidents where consumers suffer physical injury or death in the process of using products, services, facilities or the things related to them. Consumer incident investigation means an investigation aiming to prevent incident recurrence, and to contribute to the safety of consumers.

Incident/accident manuals and guidelines describing methods of investigation exist for aircraft, occupational and medical incidents. Even though these fields are different, the commonality is that they do aim to investigate the root cause and contributing factors of the incident, leading to proposals to prevent recurrence, and they do not aim to pursue incident responsibility.

There are some guidelines in the preceding field which are the common, essential way of thinking. The guideline mentioned here is not a division of expertise in individual fields, but rather focuses on the method to look carefully at the background of the incident using universal causation models and to search for the root cause and contributing factors. Based on such guidelines, it is the purpose of this proposal to create a guideline for incident investigation that contributes to preventing recurrence in consumer incidents.

As stated above, with regard to accidents that cause injury to consumers when using and applying the product and services, there are no existing ISO standards that deal with accident investigation for the purpose of preventing recurrence of similar accidents, and to increase safety regarding the body and life of consumers. Therefore, we insist that a new ISO standard be created.

Potential stakeholders are: Industry and commerce – large industry, SMEs, Government, Consumers, Labour, Academic and research bodies, Standards application businesses, nongovernmental organizations, and other.

In case of national interest, BDS can approve the creation of ISO/TC on Consumer incident investigation guideline. If the establishment of ISO/TC is accepted by the national standards bodies – members of ISO, Bulgaria can obtain P- or O-membership in the work of the newly established committee.

The national stakeholders can provide their position on the proposal for this new field of ISO technical activity by 20.05.2020 to Desislava Gulenova, e-mail: desislava.gulenova@bds-bg.org, tel: +359 2 81 74 581.

For more information here