Improved quality, performance, efficiencies and business relationships are just some of the benefits of implementing a quality management system (QMS) such as ISO 9001. Standards focusing on specific requirements that help optimize the use of a QMS have just been updated to bring them in line with the latest version of ISO’s quality management standard.
ISO 10014 Quality management systems – Managing an organization for quality results – Guidance for realizing financial and economic benefits, is aimed at top management. It takes a structured approach to achieving financial success using the quality management system and principles described in the ISO 9000 family of management system standards.
Use of the standard enables the monitoring and management of trends in key performance metrics in order to take actions that will help to enhance performance. It also proactively anticipates and manages risk, optimizes value and offers examples of a structured approach to business performance improvement.
Also recently updated, ISO 10013 Quality management systems – Guidance for documented information, provides guidelines to develop and maintain documented information to support an effective quality management system, It takes into account the specific needs of the organization including the legal and regulatory framework, needs and expectations of interested parties, risks and opportunities, as well as the strategic direction of the organization when planning what documented information to maintain and retain.
The improved version acknowledges advancements in documentation that have occurred since the prior release, such as improvements to security measures and the emergence of automation to control the flow of processes.
Both of these standards were developed and updated by ISO’s subcommittee SC 3, Supporting technologies, of technical committee ISO/TC 176, Quality management and quality assurance. The secretariat of ISO/TC 176/SC 3 is NEN, ISO’s member for the Netherlands. ISO 10013 and ISO 10014 can be purchased from your national ISO member or the ISO Store.